Draft for review. Sample policy copy for the prototype — to be finalised with Beyond Wild and legal counsel before launch.
When refunds apply
Refund amounts are set by the Cancellation policy tier at the time we receive your cancellation, or in full when we cancel a departure.
How refunds are processed
- To the original payment method only — no cash refunds.
- Initiated within 3 working days of confirmation; banks typically credit within 7–10 working days.
- You'll receive a confirmation with the refund reference for tracking.
- Alternatively, choose a 110% credit note valid 12 months on any Beyond Wild trip.
Partial services
Unused services during a trip (a skipped safari, an early departure by choice) are not refundable once the trip has started. If we fail to deliver a listed service, we refund or replace it — talk to your naturalist on the spot so we can fix it first.
Disputes
Write to [email protected] with your booking reference. We respond within 5 working days. Jurisdiction: Pune, Maharashtra.